Majestic Shine Cleaning Services
Welcome to Majestic Shine Cleaning Services.
These terms and conditions outline the rules and regulations for the use of our services. By accessing and using our services, you accept and agree to be bound by the terms and conditions set forth below.
Definitions
• “Company”, “we”, “us”, “our” refers to Majestic Shine Cleaning Services.
• “Client”, “you”, “your” refers to the person or entity using our services.
• “Services” refers to the cleaning services provided by Majestic Shine Cleaning Services.
Services
• Our services include residential and commercial cleaning as specified in the service agreement.
• We reserve the right to modify or discontinue services at any time without notice.
Booking and Payment
• All bookings must be confirmed in writing or electronically.
• Payment is due upon completion of the service unless otherwise agreed.
• We accept payment by [list accepted payment methods, e.g., cash, credit card, bank transfer].
• Late payments may incur additional charges.
Cancellations and Refunds
• Clients must provide at least 24 hours’ notice for cancellations or rescheduling.
• Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee.
• Refunds are provided at the discretion of the company and will be considered on a case-by-case basis. 5. Access to Premises
• The client must provide access to the premises at the agreed time.
• If access is not provided, the client may be charged a cancellation fee.
• The client is responsible for securing any pets and ensuring the safety of our staff.
Health and Safety
• Our staff are trained to follow health and safety guidelines.
• Clients must inform us of any potential hazards in the premises.
• We reserve the right to refuse service if our staff feel unsafe.
Liability
• We take great care in providing high-quality services; however, we are not liable for any damage or loss caused by the client’s negligence or failure to provide proper instructions.
• Our liability is limited to the value of the service provided.
• We are not responsible for any indirect, incidental, or consequential damages.
Complaints and Disputes
• Complaints must be reported within 24 hours of the service.
• We will investigate and address any complaints promptly.
• If a dispute arises, we will attempt to resolve it amicably. If not resolved, the matter may be referred to mediation or arbitration.
Confidentiality
• We respect your privacy and will keep all personal information confidential.
• Information will only be used to provide our services and will not be shared with third parties without your consent.
Changes to Terms
• We reserve the right to update or modify these terms and conditions at any time.
• Changes will be posted on our website, and continued use of our services constitutes acceptance of the new terms.
Governing Law
• These terms and conditions are governed by and construed in accordance with the laws of England and Wales.
• Any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Information
If you have any questions about these terms and conditions, please contact us at:
Majestic Shine Cleaning Services Address:126 E Ferry Rd, Docklands E14 9FP Phone: 07466196434 Email: info@majestic-shine.co.uk